Account Director

Job Locations UK-City of London-London
Posted Date 2 months ago(21/02/2024 10:30)
Job ID
# of Openings
Client Services


We’re looking for team members who have experience articulating client requests and ensuring the team provide high quality outputs leading to account stability and growth. If this sounds like you, read on! 




We are a global healthcare consultancy. We deliver life-transforming value through pioneering solutions that change behaviour, improve clinical practice and advance health outcomes.


We create deep, durable partnerships with our ambitious clients to inspire change by creating and designing compelling experiences that empower the audience to learn, understand and act.


By combining our capabilities and applying them at the right time we can better understand and fix healthcare problems with outcomes-led solutions, expertly executed to deliver life-transforming value for everyone.


An Account Director is a Senior member of the Client Services Management team responsible for the direction and execution of the client plan in key account(s). They understand their client and are able to articulate the client's request and ensure the team provide high quality outputs leading to account stability and growth. They are responsible for the financial management of the account(s) and delivering against revenue targets.


The Client Services team partner with our Medical Writing team and are responsible for the delivery of projects for our clients. The Account Management team work with available in-house expertise such as our creative team but also with third-party suppliers, and provide appropriate direction, ensuring projects exceed client expectations and are delivered to budget. 


An Account Director at Lucid is responsible for: 

  • Providing insights to inform and contribute to the development of the client strategic plan as well as leading understanding throughout their team
  • Building effective internal partnerships with other capabilities to successfully deliver the account plan (medical, project management, creative, strategy, etc)
  • Execution of the client account plan
  • Account team management and performance
  • Financial management and forecast accuracy at account(s) level
  • Building and maintaining positive and enduring client relationships across multiple levels
  • Being a client business partner and maintaining a comprehensive understanding of client business
  • Account performance, recovery and delivering against revenue targets
  • Representing the client internally
  • Developing strong working relationships with our clients, being an established point of contact and being recognised as a strategic partner
  • Managing and helping deliver multiple projects, leading teams where appropriate, including after project review meetings highlighting excellence and areas of improvement
  • Mentoring team members to enable personal development
  • Empowering the team, ensuring things are done well and consistently 
  • Highlighting key issues and resolving them quickly 
  • Building broad networks, developing pitches and contributing to incremental business 
  • Building innovative programmes and content 
  • Establishing optimal ways of working 
  • Setting standards for the team
  • Ensuring that we exceed all clients’ expectations 


They are ambassadors for Lucid Group, helping build the profile and client base of the Company.  


Successful candidates will have: 


Essential skills:  


  • Experience within a senior account management, partnership focused role
  • Experienced in coaching, mentoring or managing others 
  • Experience working in a fast paced environment
  • Experience in building strong client partnerships
  • Experience problem solving and providing solutions


Desirable skills: 


  • Experience within the medcomms/healthcare industry
  • Experience in creating innovative strategic programs for clients
  • Life Science degree
  • Demonstrable experience delivering excellent projects for clients, on time and on budget 
  • Experience in delivering presentations and leading client pitches 


If you look at this list and feel you don’t meet every single requirement, we still want to hear from you! We encourage you to apply, have a discussion with us about the role or others that we may have at Lucid Group either now or in the future, together we can build more inclusive workplaces. 





Following your application a member of our Talent Acquisition team will review this against the criteria of the role. We will then contact you to learn more about you and your experience before sharing your details with our hiring teams.


During our interview process you will typically have a first stage Teams call with the manager for the role that focuses on your experience, getting to know each other and understanding what you are looking for with your next career move.


Our final stage includes an interview, either virtually or in-person, where you will meet with a couple more individuals from across our teams, plus complete a task ahead of meeting with the team that is related to the role you have applied for e.g. a case study, or a writing exercise.


We then hope to get back to you with an outcome within a few days of your interview! The Talent Acquisition team are on hand throughout your whole interview process for any questions that may arise.





Our culture is fundamental to the delivery of transformation. Harnessing the talent and ambitions of those we work with empowers us to deliver our magic. On top of this, our benefits include: 

  • Private family healthcare
  • Family friendly policies
  • Contributory pension of up to 5% of basic salary Lucid contribution
  • 4 x basic salary life assurance cover 
  • 25 days' holiday plus bank holidays, plus 3 Christmas closure days, and a celebration day of your choice
  • Flexible holiday buy and sell scheme
  • Cycle to work scheme
  • Discretionary bonus
  • Flexible working
  • Employee discount platform with offers at 900+ retailers
  • Season ticket loans




At Lucid Group, we transform lives. Always. We believe in providing a culture of authenticity, where we can all be ourselves, make real connections, and enjoy the work that we do. Together. 


We empower our people to embark on a journey of growth and advancement by offering meaningful learning and development opportunities. 

Central to our ethos is our commitment to cultivating an environment that embraces and respects people of all backgrounds and identities, underpinned by a culture of conscious inclusion and support. 


The Lucid values are not just mere words; they are the culmination of our collective efforts. Co-created by our people for our people, these values serve as our guiding principles, ensuring that every decision we make positively impacts the lives of the clients, patients, healthcare professionals, and colleagues we serve. 


  • Compassionately Human: We think about the human impact of our actions 
  • Accountable Allies: We are the go-to strategic partners for our clients 
  • Invent with Intent: We create meaningful solutions to solve real problems 
  • Courageously Curious: We challenge ourselves to think disruptively​ 


We are an Equal Opportunity Employer and welcome applications from all backgrounds and identities. We are committed to providing an inclusive recruitment experience to everyone. 


This commitment to inclusion is explicitly inclusive of race, colour, sex, age, pregnancy, marital status, religion, sexual orientation, gender identity and/or expression or disability. 







As part of our commitment to recruiting and supporting colleagues with disabilities Lucid Group are a committed member of the UK Government’s Disability Scheme, supporting people with disabilities provides us with access to a wider talent pool and enables us to be a force for good in the world by creating fair and equitable access to employment opportunities. Aligned to this scheme we commit to ensuring our recruitment process is inclusive and accessible by:



1) Offering a guaranteed interview to candidates with disabilities who meet the essential criteria for the role



2) Anticipate and provide reasonable adjustments



3) Support any existing employee who acquires a disability or long-term health condition



If you wish to apply under this scheme please indicate so when asked on our DEI page which will appear as part of our job application process.


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